Tails Up Bait

UK

Pro Boilie Range

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Ordering | Delivery | Collection

 

Order online using Bank Transfer or PayPal  

If you wish to order by phone please call 01245 690707 or 07979 157240

Delivery

Orders made between Monday and Sunday each week will be Delivered the following week, normally on a Thursday

If you have an urgent order please contact us to see what we can do to speed up delivery.  

When ordering at check out you can choose a week you would like your order delivered. (up to 3 weeks ahead)

There is also an option to have your order delivered before 12pm should you wish please note there is a £6 charge for this on all items.

Please note in busy periods it may take Tails Up up to 10 working days to deliver your order. 

The reason your order may take up to 10 working days to deliver is that we roll all Fresh Frozen and Hybrids to order. This ensures maximum freshness of our products for you to use at their very best. 

In short, when we send your parcel you will receive an email from dpd and then an hour delivery slot on the morning of your delivery. For further details on your delivery please read below Delivery Info T & Cs.

 

Collections - Click & Collect

Orders made between Monday and Sunday each week will be available for Collection the following week, normally on a Wednesday, if you have an urgent order please contact us to see what we can do to speed up your order.  

For further infomation on collections please see Collection T & Cs below. 

 

UK Postage 

Postage and package costs are added to your cart at checkout when ordering online.

Prices are for orders online:

1-10 single items (pop ups, dips etc) £5.00

1-9 kg = £7.50

10kg and above Free Postage for online orders.

(all Bait Deals are sent Free Postage when ordered online)

 

Payment Terms for Orders

Payments can be made by PayPal and now Bank Transfer.

Bank Transfer

If you selected to pay by Bank Transfer your order is not complete until your paymentt has been made and we have received the money into our bank, your order will then be processed and scheduled for delivery.

Once you have placed your order an email will be sent with your unique #ordernumber together with our bank details.

When making payment on your banking app or desktop login, please use your # order number as reference for your order.

Please note if you pay by bank transfer and enter the incorrect bank account numbers we do not take responsibility. 

If we do not receive payment for your order, we will contact you for you to make payment,  if you then choose not to make payment - your order will be cancelled. 

 

Delivery Info T & C

Parcels are sent on Next day delivery, either on Standard 8am - 6pm or as a before 12pm service should you choose.

All frozen bait orders are sent by DPD Local, if you provide email and mobile contact number you will receive a text and email confirmation for your order and a hour delivery slot will be given.

All orders are to be signed for by the purchaser or a representative of the purchaser.

If this is not possible then a note may be added for delivery when checking out, with instructions of where to put the parcel. We can put a note on the system to leave the parcel in a safe place or with a neighbour.  * The purchaser must accept full responsibility for the goods and any damage or loss after delivery in that instance.

If you have not received your parcel on a standard delivery in the hour slot you have been given please contact Tails Up straight away so we can get it tracked and make sure its on its way to you.

If you do not contact us by 5pm we may not be able to track the parcel till the following day further delaying the parcel in that case.

For before 12pm deliveries please contact us immediately if the parcel has not arrive by 12pm.

Any lost or damaged parcels must be reported to Tails Up in the first 24 hours of the parcels delivery date. If you do not report it then it may result in no replacement or refund of the goods. please take photographs of goods and then contact tails up.

 

Collection T & Cs

Order online and book a collection slot. Collections can now be made on....  

Wednesday 4pm - 8pm (Late Night Wednesdays - till the last customers has been to collect) please contact us if you wish to pop in having not ordered.

Orders can also be collected at other times as long as its has been arranged for a certain day / time.

Address:

Tails Up, Unit 5

Walthembury Farm

Great Waltham

Chelmsford

Essex

CM3 1AY

 

Payment for Collections

All products must be either pre paid or paid for on the day before being taken.

Orders online,  If you selected to pay by Bank Transfer then please use your # order number as reference when making payment. An email with your unique #ordernumber will be sent with the payment bank details for you to use.

 

Drop Offs

Drop off can also be made in the Essex and East Anglian region for bulk orders. 

Please contact Tails Up to discuss arrangements.

 

INTERNATIONAL ORDERS

Please DO NOT ORDER ONLINE if you live in Northan Ireland as UK mainland postage only is added to orders so please call us to discuss your order.

Due to the cost and complexities of exporting since Brexit we are currently unable to ship to countries within the EU.

Please call 01245 690707 or  07979 157240 to make your order.